Our client is a prestigious five-star country estate hotel known for its beautifully restored interiors, exceptional service culture and unforgettable guest experiences. They are searching for an experienced Duty Manager to play a key role in overseeing the estate’s daily operation, ensuring every guest receives an impeccable level of service from arrival to departure.
Due to the hotel’s countryside location, your own reliable mode of transport is essential.
You’ll be wondering what’s in it for you as a Duty Manager…
- £35,000 per annum plus circa £5,000 service charge
- 40-hour contract
- A rotating mix of early, mid and late shifts
- Accommodation available if required (you’ll need to drive to access the hotel)
Responsibilities as a Duty Manager…
- Overseeing the smooth running of all guest-facing areas, ensuring exceptional service each shift
- Leading Reception and the Porter team with clear guidance, support and strong operational direction
- Managing arrivals, departures, guest enquiries and service recovery with professionalism and warmth
- Maintaining seamless communication across departments and being visibly present during peak times to welcome guests and support the team
- Handling incidents and emergencies confidently, completing thorough handovers, and contributing to operational improvements and service excellence
You’ll be a great fit if you have…
- Previous experience working in a 5-star luxury hotel, in a supervisory or managerial capacity
- Strong leadership skills with the confidence to guide teams in a demanding, fast-paced environment
- A polished, professional approach and genuine passion for delivering exceptional service
- A full driving licence, with the ability to commute to the hotel (or use accommodation)
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
We appreciate that your CV may not be up to date. No problem, send me what you have to [email protected] or look me up on LinkedIn and send me a message there!
